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Intelligence for the decisions. Execution for the results

We provide the retail intelligence, people and practical support needed to help brands perform consistently across every store, every location and every customer touchpoint.

In-store Relationship Management

Strong retail execution starts with strong relationships.

We develop and maintain relationships with store teams and department managers, creating better communication between your brand and retail partners. Our team helps ensure store-level priorities are understood, issues are communicated and your brand receives the attention it deserves.

Visual Merchandising

We execute and maintain your visual merchandising guidelines in line with your brand standards. Where planograms or detailed direction are not available, our experienced team can use retail intelligence and creative judgement to adapt the presentation while protecting the intent of your brand.

  • Visual merchandising guideline execution

  • Product placement

  • Display maintenance

  • Brand-standard checks

  • Creative adaptation in store

  • Store presentation feedback

Reporting & Retail Intelligence

Store visits should provide more than completion. They should provide insight.
We provide regular reporting featuring the information you need to understand what is happening across your network. We turn what is happening in store into clear, useful intelligence for your business.

  • Before-and-after photos

  • Competitor photos

  • Brand-execution compliance

  • Store feedback

  • Market intelligence

  • Store-level observations

  • Opportunities for improvement

Audits & Stock Monitoring

We help monitor the details that support a strong and consistent brand presence. Our team can conduct audits covering stock levels, consumables, packaging and logos, helping identify issues before they affect the customer experience.

  • Stock-level monitoring

  • Consumables audits

  • Packaging checks

  • Logo and brand-asset checks

  • Compliance reporting

  • Follow-up recommendations

Training & Team Engagement

Consistent execution is easier when people understand the brand, the standards and the reason behind them. We manage representative training and engage store staff to support better understanding, stronger implementation and more consistent brand representation.

  • Representative training

  • Visual merchandising guide onboarding

  • Store-team engagement

  • Brand-standard communication

  • Product and presentation education

  • Follow-up support

Launches, Activations & Execution

Execution is where plans become reality and spaces come to life. We support launches, promotions, peak-trade periods and retail priorities with the precision, professionalism and adaptability needed to get the details right.

  • Store readiness

  • Launch execution

  • Promotional activity

  • Display implementation

  • Product placement

  • Installation coordination

  • Post-visit reporting

Trent McKean —

"Carla and her team continue to be a genuine asset to our business. It is rare to find a merchandising partner who combines that level of insight with real reliability."

Duraflex Group

Tony Paterno —

"At the 11th hour Carla came to the rescue. This is indicative of her work ethic and good-natured personality."

Myer

Andrew Fraser —

“They don’t just provide data; they provide the insights that help us make better commercial decisions. RIG has become a trusted extension of our team.”

Fossil Group

Flexible retail support, wherever your brand needs it

Retail Intelligence Group provides practical retail intelligence and execution support across Australia and New Zealand. Our team can scale quickly to support ongoing store activity, launch weeks, promotions, and peak trade. We work with clarity, flexibility, and accountability, charging a flat hourly rate so you pay only for the actual time in store, with no hidden costs. Tell us where your brand needs support and we will work with you to create a practical solution around your brand vision, stores, and objectives.

New South Wales | Canberra | Victoria | Queensland | South Australia | Western Australia | Tasmania | Auckland | Christchurch

Contact us

Our strength in retail is your solution, delivering retail intelligence and execution across Australia and New Zealand.

Start a conversation

Tell us about your brand vision, store network, and objectives, and we will help you turn retail intelligence into consistent in-store execution.

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Thank you for reaching out

We have received your enquiry and appreciate you taking the time to share your retail priorities with us. One of our team members will review the details and get in touch with you shortly to discuss how Retail Intelligence Group can support your brand’s vision and execution goals.

In the meantime, if your request is urgent, please feel free to contact Carla Cowan directly on 0405 977 876.